About the Role
We’re looking for a detail-oriented people-person, capable of handling ongoing administrative tasks in a fast-paced work environment. The ideal candidate will be a self-motivated and dependable individual that espouses South Side Spaces’ vision of progress and development in south St. Louis. The Property Manager will function as a devoted resource to customers and fellow team members.
Primary responsibilities will include facilitating all aspects of a real estate transaction from tour to lease, overseeing the work of the Assistant Property Manager, coordinating maintenance with tenants and contractors, ensuring the timely collection of rent payments, and accounting for receipts, bills, and other documents. Our small team manages all aspects of business operations and property management. This position also offers exposure to and an opportunity to learn more about property development, community building, historic renovations, project management, and more.
The Property Manager is one of two full-time team members employed by South Side Spaces. Success in this role involves creative thinking, proactive planning, confidence, independent decision-making, and advanced problem-solving skills. No two tenants, maintenance requests, or buildings are alike; the Property Manager will remain calm under pressure and strive to transform each reported problem into a job well done.
Responsibilities
- Oversee and provide guidance to the Assistant Property Manager, whose primary responsibilities include residential leasing, “small” commercial leasing (inclusive of art studios and storefronts under 1,000 square feet), applicant screening, lease renewals, move-in/out procedures, general tenant communication, and other administrative tasks
- “Large” commercial leasing, including proactively seeking prospective tenants/leads, marketing available spaces, conducting tours, lease negotiations, lease preparation, and adjusting rent prices and NNN charges based on market conditions & actual costs
- Review all incoming maintenance requests and assess tenant/landlord responsibilities; conduct fact-finding and/or basic troubleshooting, then efficiently schedule, prioritize, and delegate tasks to technicians and/or subcontractors
- Schedule and coordinate recurring preventative maintenance; keep an active eye on property needs and proactively schedule maintenance as needed
- Develop and maintain professional relationships with tenants, neighbors, community members, and subcontractors alike
- Meet and mediate with tenants as necessary to discuss rent collection, payment plans, building issues, or other concerns, in an effort to maintain peaceful living environments, positive relationships, and avoid legal action / eviction
- Receive, categorize, and submit all receipts & expenses; run occasional reports (such as Profit & Loss) and conduct basic accounting tasks using Quickbooks Online
- Manage accounts receivable and accounts payable (NOTE: 90% of our tenants pay by automatic payment, and about 95% of our bills are paid automatically, too – this area of responsibility is more about overseeing, reporting on, and issuing occasional course correction as necessary)
- Take pride in and ownership of all work performed and the condition of each and every property; likewise, treat each tenant request with the utmost level of care and concern to ensure that requests are handled compassionately and professionally
Requirements
- Minimum of 3 years of experience in the fields of real estate, property management, customer service, hospitality, administration, and/or comparable industry
- Familiarity with and understanding of the basic building blocks and components of a building and its systems (professionally or otherwise)
- A strong sense of civic pride and a desire to improve the City of St. Louis
- Excellent communication skills, in writing and over the phone, as well as the ability to speak and connect with people from all backgrounds
- Outstanding attention to detail and superb memory for people, names, addresses, and more
- Strong time management skills, including the ability to multitask and prioritize responsibilities
- Ability to set and follow policies and procedures regarding application processing, tours, document filing, and expense tracking
- Computer literate with a high level of proficiency in learning and mastering new tools, apps, and technology
- Ability to respond to and delegate the occasional emergency maintenance request outside of standard business hours (expected to be less than two instances per month)
- Valid driver’s license and reliable transportation to and from work, as well as between properties throughout the day
- Working knowledge of Federal Fair Housing laws or the ability to take the necessary coursework upon being hired
- Familiarity with any or all of the following systems is a plus but not required: Buildium, Slack, Asana, G-Suite, WordPress, Quickbooks Online
Perks
- Three weeks of paid vacation time, increasing with tenure
- Ten paid holidays throughout the year: New Year’s Day, MLK Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, Day After Thanksgiving, Christmas Eve (half day), Christmas Day, and New Year’s Eve (half day)
- Get a head start on the weekend during Summer Fridays – we close at 1pm on the first Friday of every month (even when it’s not actually summer)
- Unwind and unplug with an annual AirBnB voucher ($200/year)
- Annual budget to spend-on-the-street and support fellow Cherokee businesses at your discretion ($500/year)
- Monthly stipend towards the mental or physical health services of your choosing, including gym memberships, therapy, acupuncture, yoga, life coaching, massages, and/or health insurance ($150/month)
- Dedicated office at Schoolhouse, plus access to all of the amenities that Nebula has to offer
- One “Companion Pass” at Nebula, which is a free drop-in membership assigned to an individual of your choosing (valued at $150/month)
- Awesome coworkers who care tremendously about their work, their community, and each other
Other Info
- This is a full-time role with standard working hours of Monday – Friday, 9:00am – 5:00pm
- While some work-from-home opportunities exist, due to the nature of the position, most work will need to be conducted on-site from our offices
- Competitive pay commensurate with duration and type of experience; if you wish to discuss any salary questions prior to applying, please email us
- Full-time employees are eligible for paid vacation time and other perks at the conclusion of a 60-day training & probationary period
How to Apply
Visit southsidespaces.com/apply to submit your resume and cover letter. In your cover letter, mention the position you are applying for and tell us why you’d be a good addition to our team, as well as why you are interested in this job and this company specifically. If you are selected for an interview, we will be in touch by email – no phone calls or surprise in-person visits, please.